Terms and conditions


en Terms and Conditions
fr Conditions générales de vente
de Allgemeine Geschäftsbedingungen

Terms and Conditions

Service provider:
Viptamin
Managing director: Daniel Albisser

Company address:
Viptamin
Daniel Albisser
Gersauerstrasse 76
CH-6440 Brunnen

Email: info@viptamin.eu
Phone: +49 228 3774708-0 (Mon. to Fri. 8am – 7pm)

General

Welcome to Viptamin.

Conclusion of contract

The contract is concluded only when we ship the ordered goods to you. By placing your order you submit a binding offer to us to conclude the contract with you. You place the order when you enter all the details during the ordering process. By shipping the goods to you, we accept the offer of your order to conclude the contract. With orders in our online store the order is concluded with Viptamin.

Prices

The listed prices are without obligation. In the case of obvious mistakes, such as erroneous entries or typos, we reserve the right to quote the correct price. In this case you have the immediate right to withdraw from the contract.

Orders

You can order from us in the following ways:

  1. Online via our website www.Viptamin.eu
  2. By email to info@viptamin.eu

Upon receipt of your online order you will receive an email from us, which confirms that we have received your order. When your order has been shipped, you will receive a shipping confirmation by email.

Payments

You can pay us in the following ways.

  • By credit card through PayPal
  • Via PayPal
  • Via prepayment

Delivery

We ship all orders as quickly as possible by Post DHL. You will receive a shipping confirmation by email with shipment tracking details.

If goods are not in stock, you will be notified of this immediately by email. In this case you have an immediate right to withdraw from the contract.

Customs

Within the EU there are no customs charges.
Outside the EU customs duty and VAT are levied. These are collected directly by the authorities and are beyond our control.

Shipping to Switzerland

When importing into Switzerland customs duties are incurred. Unfortunately, these are beyond our control at Viptamin.
Depending on the value of the goods, the following customs duties plus VAT are charged.

  • CHF0 – shipments worth less than CHF200 do not have to be declared at present.
  • CHF13 – shipments valued at up to CHF500
  • CHF30 – shipments valued at more than CHF500

The invoice amount plus the customs duties listed above result in the value on which VAT is calculated. This is 2.5% for imports into Switzerland.

Please note that the above details are always provided without any guarantee and should only be regarded as approximate.

Shipping charges

We do not charge postage and packaging within the EU and Switzerland from a certain order value and above. Below this level shipping charges apply. For deliveries outside the EU please enquire with us before placing your order.

Storage of contract wording

Your order and the order details you have entered are stored in your personal customer account. You always have access to your customer account via your login data, which you set up the first time you register and you have the opportunity to print out the order with all the data you have entered. If you have given us your email address, you will also receive the order confirmation with all the entered data sent to you by email.

Cost bearing agreement

If you exercise your right to cancel your order, you must pay the regular costs of returning the goods, if the delivered goods correspond to what was ordered and if the price of the item to be returned does not exceed the sum of €40 or if the item’s price is higher and at the time of cancellation you have not yet paid the full price or made a contractually agreed partial payment. Otherwise returns are free of charge for you.

Cancellation rights (beginning of cancellation notice)

Consumers are entitled to cancel based on the following, where the consumer is any natural person who enters into a legal transaction for a purpose, which cannot be attributed to either their commercial or independent occupational activity.

Cancellation rights

You may cancel your contractual declaration within 14 days in writing (e.g. letter, email) without giving any reasons or – if the item is left with you before this time limit expires – by returning the item. The time limit begins upon receipt of this notice in writing but not before receipt of the goods by the recipient [with recurring deliveries of similar goods not before receipt of the first partial delivery] and not before fulfilment of our information requirements in accordance with article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB (Preface to the Civil Code) and our obligations under § 312g paragraph 1 clause 1 BGB (Civil Code) in conjunction with article 246 § 3 EGBGB. To adhere to the cancellation time limit it is sufficient to send the notice of cancellation or return the item in good time.

In Germany, Austria and the rest of the EU the cancellation should be addressed to:
vitamundo GmbH
Domhofstr. 25
53179 Bonn

In Switzerland the cancellation should be addressed to:
Daniel Albisser
Gersauerstrasse 76
6440 Brunnen

Consequences of cancellation

In the event of effective cancellation the parties shall restore any performance received and, if applicable, reimburse any emoluments taken (such as interest). If you are unable to return or surrender the performance received and emoluments (e.g. use and enjoyment) in whole or in part or are only able to do so in a depreciated condition, you must compensate us for the replacement value. For the item’s depreciation and emoluments taken from it you must only compensate for the replacement value if the usage or depreciation is due to handling the item that goes beyond examining its features and functions. “Examining features and functions” is defined as checking and trying out the goods in ways that are feasible and customary in a retail store, for example.

Items that can be shipped in parcels should be returned at our risk. You must pay the regular costs of returning the goods if the delivered goods correspond to what was ordered and if the price of the item to be returned does not exceed the sum of €40 or if the item’s price is higher and when giving notice of cancellation you have not yet paid the full price or made a contractually agreed partial payment. Otherwise returns are free of charge for you. Items that cannot be shipped in parcels will be picked up from your premises. Obligations to reimburse payments must be met within 30 days. The time limit begins for you when you submit your notice of cancellation or return the item, for us it is upon their receipt.

End of cancellation notice

Exclusion of cancellation rights

Cancellation rights do not apply in the case of distance selling contracts for the delivery of goods that are produced according to customer specifications or are clearly tailored to personal needs or which are not suitable for return due to their condition or may spoil quickly or whose expiration date would be exceeded.

General information

  1. Please take care not to damage or soil the goods. Carefully repack the goods in their original packaging if possible and with all the accessories and packaging components before returning them to Viptamin.
  2. Please do not return the goods to us postage-unpaid if possible. We are happy to refund the postage to you on request in advance if you do not have to pay these charges yourself.
  3. Please note that points 1-2 above are not a prerequisite for the effective exercising of cancellation rights.

Liability

The Viptamin website’s sole purpose is to provide information about the products on sale. It is not intended to replace advice or treatment by a doctor or to diagnose or treat any disease. Anyone who wishes to adhere to a diet or treat a specific disease should therefore seek medical advice first in any case. If any improper use of the products should lead to side effects or health problems, Viptamin assumes no liability. Viptamin is not responsible for statements, promises or recommended dosages, which are made by the products’ various manufacturers. Furthermore, Viptamin cannot be held responsible for typographical errors or changes to product formulae.
You are also strongly advised to read this important information.

Data privacy policy

You will find information about data privacy here.

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