These terms and conditions apply to all orders placed via our online shop.
Contracting party and language
The purchase contract is concluded with Viptamin.
By placing the products in the online shop, we make a binding offer to conclude a contract for these articles. You can initially place our products in the shopping basket without obligation and correct your details at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button.
After sending the order you will receive a confirmation by e-mail.
A binding contract can also be concluded beforehand as follows:
If you have chosen the payment method PayPal, the contract is concluded at the time of your confirmation of the payment instruction to PayPal.
If you have chosen payment by SEPA direct debit, the contract is concluded at the time the account is debited.
If you have chosen credit card payment, the contract is concluded at the time the credit card is charged.
The language available for the conclusion of the contract is German.
All prices stated on the website are understood to be including the statutory value added tax applicable at the time. Errors and typographical errors excepted.
No shipping costs are added to the stated product prices if the order value is over 80€. This applies to all orders in the EU and Switzerland.
If you order for less than 80€, the shipping costs are 3,90€ within the EU and 14,70€ for Switzerland.
Shipping to Switzerland
Shipments with a value of less than CHF 200 currently do not have to be cleared through customs. When importing into Switzerland, customs clearance charges apply for an order value of over CHF 200. Unfortunately we have no influence on these.
13 CHF – for parcels with a value of up to 500 CHF
CHF 30 – for parcels with a value of goods over CHF 500
The invoice amount plus the above-mentioned customs clearance costs result in the value from which the VAT is calculated. This amounts to 2.5% for imports into Switzerland.
Please note that the above information is always provided without guarantee and should only be regarded as a guide.
In the table you can see how long a shipment to you will take approximately from the time of dispatch. You will receive a tracking link via email from our independent shipping company upon shipment. This allows you to see where your package is currently located. We ship with Deutsche Post DHL.
|Germany||1 – 2 workdays|
|Austria||4 – 6 workdays|
|Switzerland, Liechtenstein||5 – 7 workdays|
|Rest of Europe||5 – 10 working days|
We offer discounted subscription rates. Individual orders on your part are not necessary for the duration of the subscription, but take place automatically. Subscriptions can be cancelled, changed or deliveries skipped at any time. There is no minimum contract period. You can manage and change your subscription yourself in your customer account. We offer the same payment methods for subscriptions as for individual purchases. Note that you can pay subscriptions with PayPal, credit card and direct debit and that you authorize a regular payment.
The following payment methods are available in our shop: PayPal, credit card, SEPA direct debit, prepayment.
PayPalA payment via PayPal is executed by PayPal (Europe) S.à r.l. et Cie, S.C.A.. You must be registered there or register first, legitimize with your access data and then confirm the payment instruction to us. You will receive further instructions during the ordering process.
Credit card payments are processed via the checkout portal of our payment service provider Stripe. We accept the credit cards Master or Visa Card. For payment you need the card number, expiry date and the card verification number. Your credit card will be charged upon completion of the order.
SEPA direct debit
SEPA direct debits are processed via the PayPal checkout portal. When purchasing by direct debit, the payment amount is immediately due for payment by direct debit from the current account specified in the ordering process at the credit institution specified there (the current account). You hereby authorize Viptamin or our partner to collect the respective invoice amounts due from your deposited bank account (SEPA). The
Mandate reference number will be sent to you by email with the order confirmation at a later date.
Note: Within 8 weeks, starting with the date of debit, you can request a refund of the debited amount. The conditions agreed with your financial institution apply.
Please note that the debt due remains even in the case of a return debit note.
The advance information for the collection of the SEPA direct debit will be sent to you by email with the order confirmation at least one day before the due date. If the current account does not have the required cover, the account-holding institution is not obliged to honour the payment. Partial redemptions are not made in the direct debit procedure.
By specifying the current account, you confirm that you are authorised to make direct debits via the relevant current account and that you will ensure that the necessary funds are available. Return debit notes are associated with a high effort and costs for us. In case of a return debit note (due to lack of required coverage of the current account, due to expiration of the current account or unjustified objection of the account holder) you authorize Viptamin to submit the debit note for the respective due payment obligation a second time. In such a case, you are obliged to pay the costs incurred by the return debit note. We reserve the right to make further claims.
In view of the effort and costs involved in return debit notes and in order to avoid the processing fee, we ask you not to object to the debit note in the event of a revocation or withdrawal from the purchase contract, a return or a complaint. In such a case, the payment will be reversed after consultation with us by transferring back the corresponding amount or by credit note.
If goods are delivered with obvious transport damage, please complain about such defects as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.
The Viptamin website is only for information of the offered products. It is not intended to replace the recommendations or treatment of a physician, or to diagnose or treat any disease. All people who want to follow a diet or want to treat a certain disease should therefore always seek medical advice first. Viptamin accepts no liability should side effects or damage to health occur as a result of improper use of the products. Viptamin is not responsible for any statements, promises, or intake recommendations made by the various manufacturers of the products. Furthermore, Viptamin cannot be held responsible for typographical errors or changes in product composition.
In this context, please also read our
Storage of the contract text
Your order and the order data entered by you will be stored in your personal customer account. Via your login data, which you determine yourself during the initial registration, you have access to your customer account at any time and have the possibility to print out the order with all entered data. If you have given us your e-mail address, you will also receive the order confirmation with all the data entered by e-mail.
The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.
The seller also sends the customer an order confirmation with all order data to the e-mail address provided by the customer. Together with the order confirmation, the customer receives the information on shipping costs as well as delivery and payment terms, an invoice and a copy of the general terms and conditions together with the cancellation policy. If you have registered in our shop, you can view your orders in your customer account.
Delivery and availability
All offers are valid “while stocks last”, unless otherwise stated with the products. Errors excepted.
Should the delivery of the goods fail through the fault of the buyer after a single delivery attempt, the seller can withdraw from the contract. Any payments made will be refunded to the customer without delay.
If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer quickly.
Retention of title
In the case of consumers, we retain ownership of the purchased item until the invoice amount has been paid in full.
If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve ownership of the purchased item until all outstanding claims from the business relationship with the customer have been settled. The corresponding security interests are transferable to third parties.
You shall only be entitled to set-off if your counterclaims have been legally established or are undisputed or acknowledged by us. Furthermore, you only have a right of retention if and insofar as your counterclaim is based on the same contractual relationship.
If the customer is in default with any payment obligations towards us, all existing claims shall become due for payment immediately.
Right of withdrawal
You have the right to cancel this contract within 30 days without giving any reason.
The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. by e-mail to [email protected] ).
If you want to cancel the contract by letter, please fill out this form and send it to our postal address
I hereby revoke the contract I have concluded for the purchase of the following goods:
Street and house number:
Signature (only in case of paper communication):
In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
You bear the direct transport costs of the return.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than 30 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of 30 days.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.
Should you wish to make use of the return policy, please return the goods from anywhere in Europe to the sender in Germany as indicated on the package.
Please do not send returns to Switzerland.