Scope

These terms and conditions apply to all orders placed via our online shop.

Contractors and language
The purchase contract is concluded with Viptamin.

By placing the products in the online shop, we make a binding offer to conclude a contract for these articles. You can initially place our products in the shopping basket without obligation and correct your details at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button.
After sending the order you will receive a confirmation by e-mail.

A binding contract can also be concluded beforehand as follows:
If you have chosen the PayPal payment method, the contract is concluded at the time of your confirmation of the payment instruction to PayPal.
If you have chosen to pay by SEPA direct debit, the contract is concluded at the time the account is debited.
If you have chosen to pay by credit card, the contract is concluded at the time of the credit card charge.

The languages available for the conclusion of the contract are German. 

Prices
All prices stated on the website include the applicable statutory value added tax. Errors and spelling errors are reserved.  

Shipping costs

No shipping costs are added to the stated product prices if the order value is over 80€. This applies to all orders in the EU and Switzerland.
If you order for less than €80, the shipping costs are €7.20 within Germany and €14.70 for Switzerland and the rest of the EU.

You can find out whether you have to pay additional customs costs as a Swiss customer on this website. Unfortunately, we have no influence on the amount of customs costs.
https://www.konsumentenschutz.ch/online-ratgeber/verzollungskosten-online-shops/

Attention: Unfortunately, we can only offer the subscription price for the delivery interval “monthly”. For all other delivery intervals, the individual sales price applies.

Please note that the above information is always provided without guarantee and is only to be regarded as a guideline.
Delivery times
In the table you can see how long a shipment to you takes approximately from the time it is shipped. You will receive a tracking link from our independent shipping company by email upon shipment. This allows you to see where your package is at any given time. We ship with Deutsche Post DHL.

Subscriptions
We offer discounted subscription prices. Individual orders on your part are not necessary during the duration of the subscription, but are made automatically. You can cancel, change or skip subscriptions at any time. There is no minimum contract period. You can manage and change your subscription yourself in your customer account. We offer the same payment methods for subscriptions as for individual purchases. Note that you can pay for subscriptions with PayPal, credit card and direct debit, and that you authorize a recurring payment.  

Payment
The following payment methods are available in our shop: PayPal, credit card, SEPA direct debit, prepayment.

PayPalPayment via PayPal will be processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. executed. You must always be registered there or register first, legitimize yourself with your access data and then confirm the payment instruction to us. You will receive further information during the ordering process.

Credit card
Credit card payments are processed via the checkout portal of our payment service provider Stripe. We accept the credit cards Master or Visa Card. For payment you need the card number, expiry date and the card verification number. Your credit card will be charged upon completion of the order.

SEPA direct debit

SEPA direct debits are processed via the PayPal checkout portal. In the case of purchases by direct debit, the payment amount is due immediately for payment by direct debit from the current account specified in the order process at the bank specified there (the current account). You hereby authorise Viptamin or our partner to collect the invoice amounts due from your bank account on file (SEPA). The  

Mandate reference number will be sent to you by email with the order confirmation at a later date.

Note: Within 8 weeks, starting with the date of debit, you can request a refund of the debited amount. The conditions agreed with your financial institution apply.
Please note that the debt due remains even in the case of a return debit note.

The advance information for the collection of the SEPA direct debit will be sent to you by email with the order confirmation at least one day before the due date. If the current account does not have the required cover, the account-holding institution is not obliged to honour the payment. Partial redemptions are not made in the direct debit procedure.

By specifying the current account, you confirm that you are authorised to make direct debits via the relevant current account and that you will ensure that the necessary funds are available. Return debit notes are associated with a high effort and costs for us. In case of a return debit note (due to lack of required coverage of the current account, due to expiration of the current account or unjustified objection of the account holder) you authorize Viptamin to submit the debit note for the respective due payment obligation a second time. In such a case, you are obliged to pay the costs incurred by the return debit note. We reserve the right to make further claims.
In view of the effort and costs involved in return debit notes and in order to avoid the processing fee, we ask you not to object to the debit note in the event of a revocation or withdrawal from the purchase contract, a return or a complaint. In such a case, the payment will be reversed after consultation with us by transferring back the corresponding amount or by credit note.

Transport damage
If goods are delivered with obvious transport damage, please complain about such defects as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.

Liability
The Viptamin website is only for information of the offered products. It is not intended to replace the recommendations or treatment of a physician, or to diagnose or treat any disease. All people who want to follow a diet or want to treat a certain disease should therefore always seek medical advice first. Viptamin accepts no liability should side effects or damage to health occur as a result of improper use of the products. Viptamin is not responsible for any statements, promises, or intake recommendations made by the various manufacturers of the products. Furthermore, Viptamin cannot be held responsible for typographical errors or changes in product composition.

In this context, be sure to read our important note.

Storage of the contract text
Your order and the order data entered by you will be stored in your personal customer account. Via your login data, which you determine yourself during the initial registration, you have access to your customer account at any time and have the possibility to print out the order with all entered data. If you have given us your e-mail address, you will also receive the order confirmation with all the data entered by e-mail.
The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.
The seller also sends the customer an order confirmation with all order data to the e-mail address provided by the customer. Together with the order confirmation, the customer receives the information on shipping costs as well as delivery and payment terms, an invoice and a copy of the general terms and conditions together with the cancellation policy. If you have registered in our shop, you can view your orders in your customer account.

Delivery and availability
All offers are valid “while stocks last”, unless otherwise stated with the products. Errors excepted.

Should the delivery of the goods fail through the fault of the buyer after a single delivery attempt, the seller can withdraw from the contract. Any payments made will be refunded to the customer without delay.
If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer quickly.

Retention of title
In the case of consumers, we retain ownership of the purchased item until the invoice amount has been paid in full.

If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve ownership of the purchased item until all outstanding claims from the business relationship with the customer have been settled. The corresponding security interests are transferable to third parties.

You shall only be entitled to set-off if your counterclaims have been legally established or are undisputed or acknowledged by us. Furthermore, you only have a right of retention if and insofar as your counterclaim is based on the same contractual relationship.

If the customer is in default with any payment obligations towards us, all existing claims shall become due for payment immediately.

Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving reasons. This applies to unopened products.

The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. by e-mail to [email protected] ).  

If you wish to withdraw from the contract by letter, please fill out this form and send it to our postal address
Viptamin Ltd.
Balluta Harbour Block 4
Apartment 5 Bkara road
MLT San Giljan STJ1062

I hereby revoke the contract I have concluded for the purchase of the following goods:

Ordered on:
Delivered on:
Order Number:
First name:
Last name:
Street and house number:
Zip code:
City:
Phone number:
Signature (only in case of paper communication):
Date:

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation
If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged any fees for this repayment.

You will be responsible for the direct transport costs of the return.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than 30 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of 30 days.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

Return Address
If you want to make use of the return, send the goods back from all over Europe to the sender on the parcel in Germany.

Please do not send returns to Switzerland or Malta.